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Data Coordinator / Data Administrator

  • Contract Type
  • Full Time

  • Main Location
  • Oxfordshire (Harwell)

  • Salary & Benefits
  • Competitive

  • Ricardo Energy and Environment is a leading sustainability consultancy combining energy, climate change, environmental and chemical risk expertise.  The National Chemical Emergency Centre (NCEC) sits within the Chemical Risk practice of Ricardo Energy and Environment and has a 40+ year reputation as a premium provider of global chemical emergency response provision. NCEC works with a global client base including 50% of the world’s top 100 chemical manufacturers and a large number of other public and private sector clients.

    As part of NCEC’s emergency response helpline, chemical companies display the NCEC emergency telephone number on their chemical product paperwork (typically, safety data sheet documents “SDS”). These documents are registered by the data team on a bespoke emergency response database, along with instructions (“procedures”) which tell our emergency call handlers how to respond to an emergency call on that company’s behalf. The role of the Data Coordinator is to ensure that customer data is processed accurately and in a timely manner, the Data Coordinator will liaise with the Data Manager and the customers to facilitate this process.

    NCEC’s business continues to grow and as we expand our customer base the amount of data that we need to manage also increases, we currently store around 1.7 million customer SDS. Customers send through data regularly either as updates to existing data or as new data when they add products to their ranges.  The Data Coordinator role is essential to the provision of NCEC’s service offering as the work of the Data Coordinator links directly into the delivery of the Emergency Response product.

    Purpose

    The successful applicant will join a small team who provide a data processing service using bespoke databases as well as undertaking some administrative tasks for the Chemical Risk Practice.

    The main role of the Data Coordinator is to liaise with the Data Manager and customers with the focus on ensuring that customer data is input accurately and efficiently and that any issues are promptly identified and resolved in order to meet the customer’s requirements and expectations.

    This includes taking responsibility for the registration, manipulation, storage and associated linking of this data. For example, documents need to be correctly registered against a customer and any impact on their procedures would need to be highlighted. It is essential that customer data is structured so that it is quick and easy for our responders to access in order to provide accurate telephone advice.

    The Data Coordinator will also conduct data analysis tasks where the aim will be to create visual representations of trends and draw actionable conclusions from NCEC internal metrics.

    The applicant should have degree or A-level qualifications in a numerate subject(s) and have data manipulation, analysis and cleaning experience.  They should also be competent in using a range of software packages.  Personal attributes such as a high level of attention to detail and effective organisational and communication skills (both written and interpersonal) are all essential for the delivery of this role.  We are looking for an individual who is able to work efficiently with minimal supervision.

    The Data Coordinator role supports the activities of the Data Manager and the Customer Service Team who is currently the link between the data tasks and the customer contacts.  The successful applicant will be working closely with the Data Manager to enable them to develop their own customer relationships.

    Main duties and responsibilities

    • Review, edit & prepare data files for data entry
    • Ensure data files are accurately entered into bespoke databases in a timely manner
    • Verify quality of data entry by reviewing, correcting, deleting, or re-entering data
    • Liaise with customers to request clarification or obtain safety data sheets
    • Develop an understanding on how the data sits within the service and how the data tasks impact on other areas of the product such as procedures

    Skills Required

    Essential:

    • Undergraduate degree or A-levels in a numerate subject(s)
    • A proven track record of data entry experience focusing on the speed and accuracy of task completion
    • Effective problem solving skills with ability to take responsibility for an issue and show initiative in finding resolution
    • High level of accuracy and attention to detail
    • Organizational skills in relation to task management and time management
    • Able to work under pressure and manage multiple data sets whilst meeting customer deadlines through effective prioritisation
    • Effective verbal and written communication skills
    • Proficient in the use of standard office software packages, with a good working knowledge of Excel

    Desirable:

    • Experience of providing excellent customer service
    • Relevant level of scientific literacy, for example Science GCSE at “C” grade or above
    • Knowledge and / or understanding of SDS

     


  • Closing Date
  • 30/09/2017

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