Ricardo Energy and Environment is a leading sustainability consultancy combining energy, climate change, environmental and chemical risk expertise. The National Chemical Emergency Centre (NCEC) sits within the Chemical Risk practice of Ricardo Energy and Environment and has a 40+ year reputation as a premium provider of global chemical emergency response provision. NCEC works with a global client base including 50% of the world’s top 100 chemical manufacturers and a large number of other public and private sector clients.
As part of NCEC’s emergency response helpline, chemical companies display the NCEC emergency telephone number on their chemical product paperwork (typically, safety data sheet documents “SDS”). These documents are registered by the data team on a bespoke emergency response database, along with instructions (“procedures”) which tell our emergency call handlers how to respond to an emergency call on that company’s behalf. When calls are received the emergency call handlers write a report which is sent to the client detailing the content of the call. The role of the Data Manager is to provide technical solutions, leadership and strategic direction of the data area.
NCEC’s business continues to grow and as we expand our customer base the amount of data that we need to manage also increases, we currently store around 1.7 million customer SDS. Customers send this data through on a regular basis as they add to their product ranges and make other changes to the documents. NCEC’s emergency responders use the information on these and other customer specific documents to provide our emergency response telephone support line. Often as data changes links need to be made to customer procedures, our written instructions of how to handle calls. This role is therefore essential to the provision of NCEC’s premium service offering.
NCEC’s customer data is essential to our services and we seek a new Data Manager to take over the management of this area.
We are looking for a Data Manager who will be able to provide strategic direction to the data area. As our customer base grows and our customer’s data becomes more complex, we are looking to develop the area in order to be able to continue to provide a premier service for our customers.
The Data Manager should be customer focussed with excellent communication and technical skills, in addition they should have experience of team leadership.
There is currently a Data Coordinator in post, who will be a direct report to the Data Manager, who manages the day-to-day elements of the data area such as the registration, manipulation, storage and associated linking of the data. For example documents need to be correctly registered against a customer and any impact of their procedures would need to be recorded.
The applicant should have a degree qualification in a numerate or computing based subject and should also have data manipulation, analysis and cleaning experience. Personal attributes such as a high level of attention to detail and effective organisational and communication skills (both written and interpersonal) are all essential for the delivery of this role.
The Data Manager role supports the activities of the Customer Services Team who are currently the link between the data tasks and the customer contacts. The successful applicant will be working closely with the Customer Service Team to enable them to development their own customer relationships, and the ability over time to directly liaise with customers over data matters
Skills and Behaviours:
This is a fast-paced and challenging environment offering you the opportunity to help develop NCEC’s business through careful data management and excellent customer service. You will have support from the NCEC management team and additional investment and development of the team, systems and tools will be made over time.
In return for your commitment, drive and enthusiasm, we offer an attractive benefits package including bonus, a personal development plan, and the opportunity to make a difference in a challenging and rewarding field.